Our Promise to You
Our promise to you
At Scoot, we strive to deliver a great flight every time. There will be times
Scoot is empowering
For Scoot flight to and from the U.S. only, please refer to our Customer Service Plan for more information.
Unbeatable prices on this website
Don't spend hours trawling so-called low-fare websites. Spend less time searching and more time
To
Scoot’s rebooking and cancellation policies, fare types, fees and aircraft seating configuration are available on our website and, upon request, from our Call Centre.
*Booking fee applies.
**Fare difference top-up may apply. Changes are not permitted for interline bookings, except connecting flights between Scoot.
Keeping you updated
Scoot
If you’ve booked your tickets through a travel agency, you can always contact our Call Centre to update* your contact details. For a full listing of our Call Centre details, Scoot here. Other frequently asked questions or self-help can be found on our website.
*Excludes travel agencies’
Overbooking
Airline flights may be overbooked. If the flight you are ticketed on is overbooked, we will provide you with information about our policies and procedures for handling situations when all ticketed guests cannot be accommodated on a flight, and handle guests denied boarding with fairness and consistency in accordance with our policies.
Your Baggage
In the rare occasion when your baggage is delayed, we will make every reasonable effort to return mishandled baggage within 72 hours from the time it is reported and provide compensation for reasonable expenses associated with delayed delivery according
to our policy, or as required by applicable international agreements. We encourage you to check our Conditions of Carriage for general exclusions on baggage claims before making a claim.
Refund
Scoot will provide prompt refunds after receiving a complete refund application, where refunds are due within 30 business days or as otherwise required by law or government regulation.
If you miss your flight
If you were unable to catch your outbound flight, Scoot reserves the right to cancel any return flight in the same booking without compensation. You are given 48 hours from the departure time of your outbound flight to contact Scoot to confirm you will travel on any return flight in the same booking, failing which, the return flight(s) may be automatically
If
on-board goodies aren't delivered
If any
Feedback handling
We will always ensure responsiveness to your feedback and will do our best to acknowledge