Australian Passenger Flight Disruption Policy

Scoot is committed to getting to your destination on time. However, sometimes flights can be delayed or cancelled due to bad weather, technical problems, operational issues or other factors. Scoot tries to limit disruptions within its control as much as possible. If delays or cancellations do occur, we will do all we can to minimise the disruption to you.
Scoot's Conditions of Carriage set out your options when flights are delayed, rescheduled or cancelled. In addition to those options, if as a result of factors within our control:

    • Part A: your flight is delayed to the extent that you have to cancel your travel; or
    • Part B: we make a significant change to the scheduled flight time which is not acceptable to you and we are unable to book you on an alternative flight which is acceptable to you.

you may elect to not take the flight and instead claim a full refund of the fare for the unflown flight, together with any taxes or charges you may have paid in respect of that flight.

Overbooked Flights

We take all possible care in managing our flight bookings. However, due to operational reasons, flights can become overbooked. If a flight is overbooked, we will first ask for volunteers to change to another flight. If there are not enough volunteers, we may need to change passengers to another flight. If this happens to you, provided you have complied with our check-in and boarding requirements, we will rebook you on the next available flight on our services at no additional cost to you. Alternatively, if you decide not to travel we will refund your fare and any other taxes or charges you may have paid to us for the affected flight
In either case, we will also provide you with a SGD 250 travel voucher that you can redeem towards travel on any Scoot flight within 6 months to apologise for any inconvenience.

Claiming refunds

Refunds may be claimed by contacting Scoot's customer care centre on (02) 8520 1888.