Keep calm and read before you Scoot

We think your energy is better spent thinking about what to see, eat or do rather than fussing about your flight. If you or your companions have special requirements or queries, this page will tell you everything you need to know before take-off.

Visa Requirements for Independent Travellers

visa

This may be obvious, but it bears repeating. Whenever you travel, it is your responsibility to ensure you are in possession of valid travel documentation and meet the entry requirements*, e.g. visa, for all points of travel, including the country or countries you are visiting. To avoid any confusion, check with the relevant consulate or embassy before the trip.

*Scoot flights are sold on a per sector basis. If you wish to make connection(s) with any other flights, whether operated by Scoot or another carrier, please allow yourself enough time to do so. Unless otherwise specified, after disembarking from your arriving flight, you must clear Customs and Immigration, collect your checked baggage (if any), and then proceed to the relevant departure hall to check in for your connecting flight. In this instance, you may also need a valid visa to clear immigration formalities.

Guests who require Special Assistance

Here are details for guests who require special assistance. For more specific info on whether these precautions apply to you, refer to our FAQs on ‘Special Needs & Assistance’.

Guests with Disabilities

All guests must be able to travel independently or have an accompanying passenger to assist, as Scoot does not have the systems, staff or facilities to assume responsibility for such assistance or supervision.

If you have mobility issues that affect your ability to board or leave the aircraft without assistance, or are hearing or vision impaired, you must notify Scoot through our Call Centre, preferably at the time of booking or at least 3 days before your departure date - whichever is earlier.

special

In the case of movement- and vision-impaired guests, we will waive the Call Centre booking fee.

Failure to notify us in the specified timeframe may result in the service being unavailable at the airport and you being denied carriage.

For safety reasons, if you require assistance to and from the aircraft even though you are travelling with your own wheelchair, you will be required to check in your wheelchair as checked baggage upon departure. We will be able to provide assistance to and from the aircraft. Your wheelchair will be returned to you at the baggage claim belt upon arrival. Please note that there may be a charge for this service.

The following charges per flight segment will apply for wheelchair and high lift assistance:

 Non-stop flights1-stop flights
Wheelchair SGD 35 SGD 70
High Lift SGD 200 SGD 400

Wheelchair charges include assistance between the airport and aerobridge/remote bay stairs. You must be able to walk up the stairs to the aircraft (if required) and make your own way to your seat.

High Lift charges include wheelchair assistance to the aerobridge/remote bay stairs, plus additional assistance onto/off the aircraft or to your seat (available at selected destinations).

Visually Impaired

Guests with visual impairment may travel on Scoot flights, either independently or accompanied by a companion. A meet and assist service* is mandatory if you are not accompanied by a caregiver. Guests travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance. Please contact our call centre at least 3 (three) days before departure so that our staff are aware and can provide the necessary assistance. This includes:

  • Assistance with seat assignment, if required;
  • Providing individual safety briefings, and
  • Assisting with identifying and opening meal packaging during the flight.

 

Hearing impairment

Guests with hearing impairment may travel on Scoot flights independently. Guests travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance.

Service Dogs

If you wish to bring a Service or Hearing Assistance dog on board, let us know when you book or at least 3 days before your flight departure – whichever is earlier – through our Call Centre. A meet and assist service* is mandatory if you are not accompanied by a caregiver. For safety reasons, we are only able to carry a maximum of two assistance animals on each flight.

* A meet and assist service is mandatory for visually impaired passengers who are not accompanied by a caregiver or are travelling with a service dog. A fee of SGD50 per one-way segment may be applicable for this service. This service provides assistance from check-in to boarding gate at departure, and from arrival gate to arrival hall upon arrival. For guests with a transit stopover, this service will provide assistance from arrival to transit immigration/security checks to boarding gate at transit station, in addition to services rendered at origin and destination stations.

servicedogs

Guests with Health issues

You must either be well enough to travel independently, or have an accompanying passenger to help you.

Portable Oxygen Concentrators (POC) and Continuous Positive Air Pressure (CPAP) device

We accept FAA approved portable oxygen concentrators (POC), as long as they fit into the limited space beneath your seat. Due to limited space area underneath seats, only the Lifestyle, Freestyle and Trooper POC models are allowed in ScootBiz. There are no restrictions on the approved list of POC models brought into Economy Class. Refer to FAA approved list of POCs models to check if your device can be used on your flight(s).

All continuous positive air pressure (CPAP) models can be used on board our flights.

For use during flight, your device (POC or CPAP) must fit under the seat in front of you. If your device is unable to fit under the seat, you may not use it during your flight but you can still carry it on board and stow it in the overhead baggage compartment.

Your POC or CPAP device will have to be self-powered using a gel or dry battery. We may not be able to provide inflight power supply for such equipment. Hence, please bring batteries to provide power for at least 150% of the flight time. For example, for an expected flight duration of 10 hours, you will need to prepare a battery supply for 15 hours. If each battery lasts for 5 hours, you will have to prepare 3 batteries.

Additional restrictions apply if your machine is powered by Lithium batteries. Please refer to the restrictions here.

The passenger is responsible for the operation of the POC / CPAP. Cabin crew will not be liable to operate the device on behalf of the passenger. During decompression, the passenger must switch over to drop down oxygen masks.

Bulkhead seats and those on the emergency exit row will not be available to you.

Partner flights

If you have flights on your Scoot itinerary operated by our partner airlines, you may request special services on such flights via our partner airlines’ call centres. We are not able to facilitate special assistance for flights operated by our partner airlines.

Travelling for two (Pregnant guests)

If you are having no complications with your pregnancy you may travel up to the end of the 36th week of pregnancy for single pregnancies, or up to the end of the 32nd week for multiple pregnancies (e.g. twins). In all cases, you must provide a medical certificate confirming your fitness for travel issued no less than 14 days from the date of departure.

Baby On Board (Infants)

infants

Infants must be at least eight (8) days old to travel and must travel with an accompanying adult who is at least 18 years old. Unless a seat is purchased for the infant, the infant must be held on the adult’s lap for the duration of the flight, for which infant seat belts are available. Scoot does not currently allow, nor provide, bassinets on board flights.

Only infants/children between 6 months and 3 years (inclusive) are permitted to use safety seats. Child safety seats are not provided by Scoot.

Only forward facing child safety seats are permitted on board and they must be secured for safety reasons. They cannot be installed on seats at the emergency exit row or at rows immediately before and after it.

Safety seats must be approved by a foreign airworthiness authorities or government standards. Booster seats and harness-type child restraint systems are not allowed, with the exception of FAA-approved CARES Child Harness (AmSafe's Child Aviation Restraint System).

You must be able to secure your child safety seat yourself as the crew will not be available to assist. Scoot will not be liable for any injury, accident, loss or damage resulting from an unsecured or inadequately secured child safety seat.

Unaccompanied Minors

Similarly, we do not allow children/ teenagers below 18 years travelling without a supervising adult.

Guests aged 18 years or over are classified as adults and may travel unaccompanied.

Groups (more than 10 passengers)

There’s safety in numbers. If you’re travelling in a group of more than 10 passengers, you may be eligible for special rates! Find out more on Group Bookings.

groups

Extra Cuddly Guests (Guests of size)

If you are a guest of size and do not feel comfy in a single seat, you can book 2 seats for yourself with advance adjacent seat assignments - the usual fare and seat allocation fees for 2 guests apply.

These bookings must be made through our Call Centre. In such cases, we will waive the Call Centre booking fee.

cuddly

Special Items

The following items are not permitted onboard in our cabins. You may have them checked in at no extra cost (they will not be part of your baggage allowance):

  • Stroller
  • Walker
  • Car Seat
  • Bassinet
  • Wheelchair (manual and battery operated)

Pets

As wonderful as pets are, we can't accept them for travel.

Dangerous Goods

It is an offence to travel with Dangerous Goods, whether as Cabin or Checked Baggage. If you are carrying any of these items, you must surrender them before you check-in for your flight.

Here is a list of items that are classified as Dangerous Goods by the International Air Transport Association (IATA):

  • Explosives
  • Flammable Gases
  • Flammable Liquids
  • Flammable Solids; Substances liable to spontaneous combustion; Substances which, in contact with water, emit flammable gases
  • Oxidising Substances and Organic Peroxides
  • Toxic and Infectious Substances
  • Radioactive Materials
  • Corrosive Materials
  • Miscellaneous Dangerous Substances and Articles, including Environmentally Hazardous Substances

All small lithium ion battery-powered personal transportation devices (e.g. mini-segway, hoverboard, solowheel, airwheel, balance wheels etc.) are prohibited as check-in and hand-carry baggage.

Click here for further information on what dangerous goods and prohibited items can or cannot be carried on board.