Keep calm and read before you Scoot

We think your energy is better spent thinking about what to see, eat or do rather than fussing about your flight. If you or your companions have special requirements or queries, this page will tell you everything you need to know before take-off.

Visa Requirements for Independent Travellers

visa

This may be obvious, but it bears repeating. Whenever you travel, it is your responsibility to ensure you are in possession of valid travel documentation and meet the entry requirements*, e.g. visa, for all points of travel, including the country or countries you are visiting. To avoid any confusion, check with the relevant consulate or embassy before the trip.

*Scoot flights are sold on a per sector basis. If you wish to make connection(s) with any other flights, whether operated by Scoot or another carrier, please allow yourself enough time to do so. Unless otherwise specified, after disembarking from your arriving flight, you must clear Customs and Immigration, collect your checked baggage (if any), and then proceed to the relevant departure hall to check in for your connecting flight. In this instance, you may also need a valid visa to clear immigration formalities.

The Visa Waiver Program (VWP) allows eligible citizens or nationals of certain countries to travel to the U.S. for stays of 90 days or less without applying for a visa. If you intend to travel under the VWP (“VWP traveller”), you are required to obtain an electronic travel authorisation prior to your date of travel to the U.S. For further information on the VWP countries and to apply for travel authorisation online, click here.

As a party to the VWP, Scoot is required to and shall remove, on the first available Scoot flight departing HNL, any VWP traveller that is determined by a U.S. Customs and Border Protection officer (“U.S. CBP”) at the point of entry to be not admissible to the U.S., is determined by a U.S. CBP officer to have remained unlawfully in the U.S. beyond the 90-day period of admission, or is otherwise determined inadmissible pursuant to 8 USC 1231(d).

Travelling for two (Pregnant guests)

If you are having no complications with your pregnancy you may travel up to the end of the 36th week of pregnancy for single pregnancies, or up to the end of the 32nd week for multiple pregnancies (e.g. twins). In all cases, you must provide a medical certificate confirming your fitness for travel issued no less than 14 days from the date of departure.

Baby On Board (Infants)

infants

Infants must be at least eight (8) days old to travel and must travel with an accompanying adult who is at least 18 years old. Unless a seat is purchased for the infant, the infant must be held on the adult’s lap for the duration of the flight, for which infant seat belts are available. Scoot does not currently allow, nor provide, bassinets on board flights.

Only infants/children between 6 months and 3 years (inclusive) are permitted to use safety seats. Child safety seats are not provided by Scoot.

Only forward facing child safety seats are permitted on board and they must be secured for safety reasons. They cannot be installed on seats at the emergency exit row or at rows immediately before and after it.

Safety seats must be approved by a foreign airworthiness authorities or government standards. Booster seats and harness-type child restraint systems are not allowed, with the exception of FAA-approved CARES Child Harness (AmSafe's Child Aviation Restraint System).

You must be able to secure your child safety seat yourself as the crew will not be available to assist. Scoot will not be liable for any injury, accident, loss or damage resulting from an unsecured or inadequately secured child safety seat.

Unaccompanied Minors

Similarly, we do not allow children/ teenagers below 18 years travelling without a supervising adult.

Guests aged 18 years or over are classified as adults and may travel unaccompanied.

Groups (more than 10 passengers)

There’s safety in numbers. If you’re travelling in a group of more than 10 passengers, you may be eligible for special rates! Find out more on Group Bookings.

groups

Extra Cuddly Guests (Guests of size)

If you are a guest of size and do not feel comfy in a single seat, you can book 2 seats for yourself with advance adjacent seat assignments - the usual fare and seat allocation fees for 2 guests apply.

These bookings must be made through our Call Centre. In such cases, we will waive the Call Centre booking fee.

cuddly

Foldable Light-weight Strollers

If you are travelling with infant/ children, you may carry on board compact foldable light-weight stroller only if they meet the following requirements:

  • The stroller must meet Scoot’s standard cabin bag dimensions and must be able to be stored in the cabin overhead compartment or under the seat in front of you;
  • The stroller must be folded and securely packed into its carrier bag/protective cover prior to boarding;
  • The stroller must not be opened and used in the aircraft cabin at all times.

Foldable light-weight strollers do not count toward your carry-on baggage limits.

Compact foldable light-weight strollers will be checked in if there is no space in the cabin. Strollers that do not meet the above requirements will also have to be checked in. These strollers, when checked in, will not be counted as part of your checked baggage allowance.

Breast Milk/Baby food

If you are travelling with infant and departing from Singapore, you can bring on board sufficient quantity of expressed breast milk/baby food you need to nurse your infant for the entire journey. The combined weight of expressed breast milk/baby food will be counted towards your cabin baggage allowance for your class of travel. Guests bringing expressed breast milk/baby food on board should note that our crew will not be able to re-heat or chill it due to hygiene reasons. Carriage of expressed breast milk/baby food is subject to declaration and security checks at the security screening area, prior to boarding the aircraft.

If your flight itinerary has transit connections or you are departing from other countries, please check with the respective local civil aviation authority.

Special Items

The following items are not permitted onboard in our cabins. You may have them checked in at no extra cost (they will not be counted as part of your baggage allowance):

  • Stroller (except foldable light-weight stroller*);
  • Walker (except foldable walker*);
  • Car Seat (except FAA approved child safety seat*);
  • Bassinet;
  • Wheelchair.
  • *may be permitted as hand carry, however carriage is subject to security screening and acceptance by local authorities

Pets

As wonderful as pets are, we can't accept them for travel.

Dangerous Goods

It is an offence to travel with Dangerous Goods, whether as Cabin or Checked Baggage. If you are carrying any of these items, you must surrender them before you check-in for your flight.

Here is a list of items that are classified as Dangerous Goods by the International Air Transport Association (IATA):

  • Explosives
  • Flammable Gases
  • Flammable Liquids
  • Flammable Solids; Substances liable to spontaneous combustion; Substances which, in contact with water, emit flammable gases
  • Oxidising Substances and Organic Peroxides
  • Toxic and Infectious Substances
  • Radioactive Materials
  • Corrosive Materials
  • Miscellaneous Dangerous Substances and Articles, including Environmentally Hazardous Substances

Meals-Ready-to-Eat (MREs) and all small lithium ion battery-powered personal transportation devices (e.g. mini-segway, hoverboard, solowheel, airwheel, balance wheels etc.) are prohibited as check-in and hand-carry baggage.

Click here for further information on what dangerous goods and prohibited items can or cannot be carried on board.