Keep calm and read before you Scoot

We think your energy is better spent thinking about what to see, eat or do rather than fussing about your flight. If you or your companions have special requirements or queries, this page will tell you everything you need to know before take-off.

Visa Requirements for Independent Travellers


This may be obvious, but it bears repeating. Whenever you travel, it is your responsibility to ensure you are in possession of valid travel documentation and meet the entry requirements*, e.g. visa, for all points of travel, including the country or countries you are visiting. To avoid any confusion, check with the relevant consulate or embassy before the trip.

*Scoot flights are sold on a per sector basis. If you wish to make connection(s) with any other flights, whether operated by Scoot or another carrier, please allow yourself enough time to do so. Unless otherwise specified, after disembarking from your arriving flight, you must clear Customs and Immigration, collect your checked baggage (if any), and then proceed to the relevant departure hall to check in for your connecting flight. In this instance, you may also need a valid visa to clear immigration formalities.

Guests who require Special Assistance

Here are details for guests who require special assistance. For more specific info on whether these precautions apply to you, refer to our FAQs on ‘Special Needs & Assistance’.

Guests with Disabilities

All guests must be able to travel independently or have an accompanying passenger to assist, as Scoot does not have the systems, staff or facilities to assume responsibility for such assistance or supervision.

If you have mobility issues that affect your ability to board or leave the aircraft without assistance, or are hearing or vision impaired, you must notify Scoot through our Call Centre, preferably at the time of booking or at least 3 days before your departure date - whichever is earlier.


In the case of movement- and vision-impaired guests, we will waive the Call Centre booking fee.

Failure to notify us in the specified timeframe may result in the service being unavailable at the airport and you being denied carriage.

For safety reasons, if you require assistance to and from the aircraft even though you are travelling with your own wheelchair, you will be required to check in your wheelchair as checked baggage upon departure. We will be able to provide assistance to and from the aircraft. Your wheelchair will be returned to you at the baggage claim belt upon arrival. Please note that there may be a charge for this service.

The following charges per flight will apply for wheelchair and high lift assistance:

  Non-stop flights 1-stop flights
Wheelchair SGD 50 SGD 75
High Lift SGD 90 SGD 135

Wheelchair charges include assistance between the airport and aerobridge/remote bay stairs. You must be able to walk up the stairs to the aircraft (if required) and make your own way to your seat.

High Lift charges include wheelchair assistance to the aerobridge/remote bay stairs, plus additional assistance onto/off the aircraft or to your seat (available at selected destinations).

Service Dogs

If you wish to bring a Service or Hearing Assistance dog on board, let us know when you book or at least 3 days before your flight departure – whichever is earlier – through our Call Centre. For safety reasons, we are only able to carry a maximum of two assistance animals on each flight.


Guests with Health issues

You must either be well enough to travel independently, or have an accompanying passenger to help you.

Supplementary Oxygen

We accept pre-approved portable oxygen concentrators (POC), as long as they fit into the limited space beneath your seat. Due to limited space area underneath seats, only the Lifestyle, Freestyle and Trooper POC models are allowed in ScootBiz. There are no restrictions on the approved list of POC models brought into Economy Class. Refer to our FAQs or contact our Call Centre to check if your device can be used on your flight(s).

Partner flights

If you have flights on your Scoot itinerary operated by our partner airlines, you may request special services on such flights via our partner airlines’ call centres. We are not able to facilitate special assistance for flights operated by our partner airlines.

Travelling for two (Pregnant guests)

If you are having no complications with your pregnancy you may travel up to the end of the 36th week of pregnancy for single pregnancies, or up to the end of the 32nd week for multiple pregnancies (e.g. twins). In all cases, you must provide a medical certificate confirming your fitness for travel issued no less than 14 days from the date of departure.

Baby On Board (Infants)


Infants must be at least eight (8) days old to travel and must travel with an accompanying adult who is at least 18 years old. Unless a seat is purchased for the infant, the infant must be held on the adult’s lap for the duration of the flight, for which infant seat belts are available. Scoot does not currently allow, nor provide, bassinets on board flights.

Only infants/children between 6 months and 3 years (inclusive) are permitted to use safety seats. Child safety seats are not provided by Scoot.

Only forward facing child safety seats are permitted on board and they must be secured for safety reasons. They cannot be installed on seats at the emergency exit row or at rows immediately before and after it.

Safety seats must be approved by a foreign airworthiness authorities or government standards. Booster seats and harness-type child restraint systems are not allowed, with the exception of FAA-approved CARES Child Harness (AmSafe's Child Aviation Restraint System).

You must be able to secure your child safety seat yourself as the crew will not be available to assist. Scoot will not be liable for any injury, accident, loss or damage resulting from an unsecured or inadequately secured child safety seat.

Unaccompanied Minors

Similarly, we do not allow children/ teenagers below 18 years travelling without a supervising adult.

Guests aged 18 years or over are classified as adults and may travel unaccompanied.

Groups (more than 10 passengers)

There’s safety in numbers. If you’re travelling in a group of more than 10 passengers, you may be eligible for special rates! Find out more on Group Bookings.


Extra Cuddly Guests (Guests of size)

If you are a guest of size and do not feel comfy in a single seat, you can book 2 seats for yourself with advance adjacent seat assignments - the usual fare and seat allocation fees for 2 guests apply.

These bookings must be made through our Call Centre. In such cases, we will waive the Call Centre booking fee.


Special Items

The following items are not permitted onboard in our cabins. You may have them checked in at no extra cost (they will not be part of your baggage allowance):

  • Stroller
  • Walker
  • Car Seat
  • Bassinet
  • Stretcher
  • Wheelchair (manual and battery operated)


As wonderful as pets are, we can't accept them for travel.

Dangerous Goods

It is an offence to travel with Dangerous Goods, whether as Cabin or Checked Baggage. If you are carrying any of these items, you must surrender them before you check-in for your flight.

Here is a list of items that are classified as Dangerous Goods by the International Air Transport Association (IATA):

  • Explosives
  • Flammable Gases
  • Flammable Liquids
  • Flammable Solids; Substances liable to spontaneous combustion; Substances which, in contact with water, emit flammable gases
  • Oxidising Substances and Organic Peroxides
  • Toxic and Infectious Substances
  • Radioactive Materials
  • Corrosive Materials
  • Miscellaneous Dangerous Substances and Articles, including Environmentally Hazardous Substances

All small lithium ion battery-powered personal transportation devices (e.g. mini-segway, hoverboard, solowheel, airwheel, balance wheels etc.) are prohibited as check-in and hand-carry baggage.

Click here for further information on what dangerous goods and prohibited items can or cannot be carried on board.