Frequently Asked Questions Q: Are vouchers transferable? A: No. Vouchers are issued to KrisFlyer members or their redemption nominees, and are not transferable. The voucher holder must be a travelling party in the itinerary for the voucher to be eligible for payment for the booking. Q: What can these vouchers be used to pay for? A: They can be used to offset the payment of fares, ancillary products and booking change fees unless otherwise stated. They cannot be used to offset the payment of airport/government taxes, fuel surcharge, Call Centre service fees or third-party products and services, including but not limited to travel insurance, car rentals, hotel bookings, MaxYourSpace, Bid 4 Biz, etc. Q: Can I combine a voucher with my other Scoot vouchers? A: Yes! You may combine multiple KrisFlyer redeemed Scoot vouchers issued to you, or combine a KrisFlyer redeemed Scoot voucher with other Scoot vouchers issued to you, to offset payment for a booking, subject to each individual voucher's terms & conditions. Q: I am not able to use my voucher on flyscoot.com. Why is that so? A: There could be a few reasons: You are not a travelling party in the itinerary Your voucher has expired Your voucher number is incorrect You have purchased travel insurance, hotel bookings or car rentals in your booking For more information on voucher Terms & Conditions, click here. If you require further assistance to use your voucher, please contact our Call Centre.