View our redemption guide PDF here.
Q: How do I redeem KrisFlyer miles for a Scoot award flight?
A: Redemption can be done through FlyScoot.com or the Scoot mobile app. Log in as a KrisFlyer member and select ‘Redeem Flights’ before searching for your flights!
Q: Will Scoot award flights be available for all Scoot destinations?
A: Refer to the Scoot award chart here for the list of destinations.
Q: Can I waitlist for a Scoot award flight?
A: Waitlisting is not available.
Q: What does the Scoot award flight come with?
A: The KrisFlyer miles shown on Scoot’s award chart is applicable for a one-way award flight (base fare only). Taxes, surcharges and fees are applicable in addition to the redemption mileage required. Add-ons may be purchased separately for award flights.
Add-ons, taxes, surcharges and fees are payable in the corresponding currency of our published fares, unless stated otherwise.
Q: What is the difference between Scoot Saver and Scoot Advantage seats?
A: A Saver award requires fewer KrisFlyer miles. However, it is very popular and availability may be limited – so you may have to plan extra early or be flexible with your travel dates and times. An Advantage award requires more miles, but may still be available closer to your travel date and across more flights.
Q: Why am I able to view Scoot award flights for one passenger, but not for multiple passengers?
A: At the time of selection, there are redemption seats available, but not enough to accommodate the number of passengers you have selected.
You may consider the following alternatives:
- Select a different date for redemption
- Book your flights separately for your travel group – redeem one redemption seat, and purchase the rest with cash.
Q: I'd like to redeem a round-trip flight, but there are no redemption seats available for one of the flights. What should I do?
A: You may consider the following alternatives:
- Select a different date for redemption
- Pay for the full booking in cash
- Book your flights separately – redeem the available one-way flight with miles, and purchase the other with cash.
Q: How do I redeem award flights for an SIA-Scoot mixed flight itineraries (e.g. Sydney to Singapore on SIA and Singapore to Jeju on Scoot)?
A: Award flights for SIA-Scoot mixed flight itineraries are to be redeemed separately:
- Round-trip and one-way award flights on Singapore Airlines can be redeemed on singaporeair.com or the SingaporeAir mobile app.
- Round-trip and one-way award flights on Scoot can be redeemed on FlyScoot.com or the Scoot mobile app.
A passenger's use of an award flight is subject to the Terms and Conditions set by both the issuing airline and the participating airline providing the carriage. Please contact the respective airline for further assistance.
Q: I have redeemed my miles for flights on separate itineraries, (e.g. Sydney to Singapore on SIA and Singapore to Jeju on Scoot). Will I be able to through check-in all the way to my final destination?
A: No, through check-in is not applicable for separate itineraries. You will have to collect your baggage (if any), clear Custom and Immigration formalities and re-check in at the departure hall to receive your onward boarding pass.
Q: Will I receive any KrisFlyer benefits on a Scoot award flight?
A: The current Scoot tier benefits for KrisFlyer members will apply to the award flights where applicable, based on your KrisFlyer membership tier.
Q: Can I enjoy my KrisFlyer UOB Card benefits on Scoot award flights?
A: No, KrisFlyer UOB Card benefits do not apply to award flights.
Q: Do I get to earn miles on Scoot award flights?
A: No, you will not earn KrisFlyer miles, Elite miles and/ or PPS Value for your Scoot award flight (base fare). However, you may still earn miles at 1 mile per SGD 1 spent on your purchased add-ons (except Scootsurance, infant fees, and processing fees).
Q: Can I upgrade my existing Economy class seat with miles?
A: Award flights are not eligible for upgrades to ScootPlus. ScootPlus is also currently unavailable for award redemption.
Q: I have changed my flight and it now requires less miles. Can I seek a refund for the excess miles?
A: If the new flight journey is of a lower redemption type, the excess miles cannot be refunded. For more information, please refer to the terms and conditions for the Scoot award chart here.
Q: For the same flight, why does it sometimes cost more to redeem than to mix miles and cash?
A: Rates calculated when mixing miles and cash are based off commercial fares which may fluctuate. In contrast, award redemption rates are fixed according to the award chart regardless of the prevailing commercial price of the flight.
Q: Can I cancel my Scoot award booking?
A: Scoot award bookings are non-cancellable and non-refundable except for the following reasons:
- Medical reasons
- Death of passenger or immediate family members
- Schedule change or disruption affected with retiming of 2 hours or more
Q: Who do I contact for assistance with my Scoot award booking?
A: For assistance with your Scoot award flight, please request for assistance via Scoot’s online form and provide screenshots of the errors (where applicable) so that our staff can help you better.
