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Self-Service Requests

Resend itinerary icon

Resend Itinerary
Misplaced your ticket? Marvie can resend it to the email registered in the booking.

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Calculate baggage allowance icon

Calculate Baggage Allowance
Let Marvie calculate total baggage weight allowance included in your booking.

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Resend itinerary icon

No-Show Letter
Need a letter to certify that you did not board the flight? Ask Marvie to generate for you.

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Check refund status icon

Check Refund Status &
Resend Refund Voucher

Get the latest update of your refund status from Marvie. Marvie can resend processed refund voucher to the email registered in the booking too.

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Check flight prices icon

Check flight prices
Input your travel details for a personalised link to available flights and prices.


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General FAQs

Available on:   




General FAQs

Available on:   

Baggage icon

Baggage

  • Checked baggage allowance
  • Cabin baggage allowance
  • Lost/delayed bag
  • Sports/musical instruments
  • Restricted items

  • Booking icon

    Booking

  • Flight changes
  • Passenger changes
  • Add-on changes

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    Refunds icon

    Refunds

  • Refund eligibility
  • Supporting documents




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    Refunds icon

    Loyalty

  • Earning miles
  • Miles redemption
  • Krisflyer/PPS perks



  • Travelling with children icon

    Travelling with children

  • Infant/children seat arrangement 
  • Infant equipment allowance
  • Liquid, Aerosol and Gas (LAG) exceptions


  • Flight Disruption icon

    Flight Disruption

  • Options available





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