How Can We Help You?

How Can We Help You?

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Scheduled Maintenance on 14 Oct 2026, 1:00am to 12:00pm (GMT+8)

As part of our continued efforts to enhance our customers' experience, we will be performing a scheduled maintenance across all our platforms on 14 October 2026, Wednesday, between 1:00am to 12:00pm, GMT + 8.

During this period, flights will continue to operate as scheduled, but booking-related services, including making new bookings, viewing of bookings and flight status, making booking changes, online check-in and online payments, will be unavailable.

If you are travelling on, or around 14 October 2026, we strongly encourage you to complete your online check-in and/or booking modifications ahead of time.

Our customer support team remains available for non-booking related enquiries, but will not be able to assist to make, access or modify bookings during the scheduled maintenance time.

We apologise for any inconvenience this may cause and thank you for your understanding.

For further information, you may refer to the FAQs here.

 

Customer Service

If you've:
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  • searched our FAQs

but still need help, you may contact our customer service through your preferred mode of communication below.

 

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Operating days: Daily
Operating time: 9am - 11pm (UTC+8)

 

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You can send your feedback or enquiry through our online form.
We will get back to you within 5 working days.

 

 

Email Us

You can send your feedback or enquiry through our online form.

We will get back to you within 5 working days.




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