Notice
Seeking help for an upcoming flight affected by travel measures or border restrictions? You can now check your refund eligibility and submit a request online. Find out more here about our Covid-19 Customer Servicing Policy.
Chat with Us
You can chat with Marvie, our chatbot, 24/7. Click here to discover how Marvie can assist you.
You can also access Marvie through the following channels:
2. Scoot official WhatsApp account
(+65 6501 2888)
Live chat services are available through Marvie on Monday – Sunday, 09:00am to 11:00pm (UTC+8).
Need a listening ear?
We have changed our Call Centre service partner to serve you better and have refreshed our hotline. Volume continues to be high and please visit our live chat agents, available from 0900hrs – 2300hrs daily, via our Marvie chatbot.
If you’ve browsed through our website, searched in our FAQs, or used the search bar on the top right corner to look for answers, but still need help, just give our customer service a ring at the most convenient number listed below.
You can also send your feedback or enquiry through our online form.
Greece*
English support: 800 0000 135 (for calls within Greece only)
Available 24 hours daily.
For Greek support, please dial +30 210 99 42 567
*Available Monday to Friday, 9am to 5pm (Greece local time).
Hong Kong SAR
English and Cantonese support: +852 3501 2287 (for calls within Hong Kong SAR only)
Available 24 hours daily.
India*
English and Tamil support: +91 11 7127 9490
Available 24 hours daily.
*Tamil support is available Monday to Friday, 9am to 6pm (India local time).
Japan*
English and Japanese support: +81 50 5050 9587 (for calls within Japan only)
Available 24 hours daily.
*Japanese support is available Monday to Friday, 9am to 6pm (Tokyo local time).
Malaysia*
English and Bahasa Malaysia support: +60 3 8687 2787
Available 24 hours daily.
*Bahasa Malaysia support is available Monday to Friday, 9am to 6pm (Malaysia local time).
Saudi Arabia
English support: 800 850 1044 (for calls within Saudi Arabia only)
Available 24 hours daily.
Taiwan
English and Mandarin support: +886 2 55940778 (for calls within Taiwan only)
Available 24 hours daily.
Thailand*
English and Thai support: +66 2566 0687 (for calls within Thailand only)
Available 24 hours daily.
*Thai support is available Monday to Friday, 9am to 6pm (Bangkok local time).