Note: Agents who require access to GDSNDC must request it by writing to the Scoot Sales Managers. Access will only be enabled after the request has been reviewed and approved by Scoot Sales.

Fare Structure

Refer to Scoot website for fare inclusions, change fees and refund rules.

Bookings made through GDSNDC are offered Economy and ScootPlus.
Agent is advised to search fare in Point of Origin (POO) currency to retrieve the most accurate fares.
Only one fare type will be returned in one response and Economy fares are returned by default. Please specify ScootPlus in the request if it is preferred.
Agent may select meals for ScootPlus during or after booking creation.
Scoot does not allow upgrading Economy to ScootPlus in the same booking.
Scoot does not accept Group booking (‘G’ fare class) via GDS – Refer Scoot’s Group Bookings Guide.
Agents can get more advantageous fares by signing up with Scoot. To sign-up, please go to link.

Connecting Flights

Through check-in is available only for connecting flights. Flights must be booked as Origin and Destination in to be tagged as a connecting flight.
Connecting flights must be cancelled together. If there is a change on one segment, the entire connecting flight must be cancelled and rebooked.
Scoot does not allow mix cabin class for connecting flights.

E.g.: SYD-SIN (ScootPlus), SIN-HKT (Economy).

Passenger Details

Passenger titles accepted are: MR / MRS / MS / MDM / MISS / MSTR.

For passenger with single name, indicate FNU if first name is unknown or LNU if last name is unknown

E.g.: Last Name: Aminah First Name: Unknown
1AMINAH/FNU MS

E.g: Last Name: Unknown First name: Aminah
1LNU/AMINAH MS

Child titles are MSTR (male) and MISS (female). Child can be booked up to eleven (11) years of age.
Scoot does not allow Unaccompanied Minors (UNMR) to be sold in GDS. Agents must log into Booking Portal to book for UNMR. Unaccompanied Minors below 18 years old are subjected to Scoot’s Conditions of Carriage.
Scoot does not authorize uplifting of a child above twelve (12) years of age using child fare. If a child passenger turns twelve (12) years old on the return flight, agents are advised to cancel return flight and book a new PNR for the return flight reflecting the correct passenger type.
INFT titles are MSTR (male) and MISS (female).
Infants must be less than two (2) years of age at date of flight departure.
If an infant passenger turns two (2) years old on the return flight, agent must book the return flight on a separate PNR with the correct passenger type.
Infant with Seat is not supported.
Date of birth for pax is mandatory.
Passport details are required.

Contact Details

Scoot requires contact details to be included, at point of booking, to allow the airline a means to contact passenger/agent in the event of a disruption or delay.

Enter phone format as country dialing code first, then mobile/ cell number with leading zero removed. E.g.: If mobile number is 92291111 with Singapore country code +65, enter as 6592291111.
Recommended:
Agent who initially booked the flight should be the only one updating the PNR. Changing IATA organization could cause a possible reprice. Agent should check with airline to verify no reprice has occurred.

Email Itinerary Request

Itinerary will be sent to the email stored in passenger's contact information.

Holds (Ticket Time Limit)

Hold time for all classes of service except T class

Hold time for T class of service

Bookings can be made up until 3 hours prior to departure (subject to markets).
The hold applicable to the first sector governs the entire booking.
If a hold expires, flights need to be re-booked in a new PNR.
All passengers and segments must be paid for the booking to be confirmed. Otherwise, itinerary will be cancelled due to payment due.

Payment

Scoot GDSNDC channel is ticketless.

Agent may make payment via Agency Credit Payment (AG) or Credit Cards.

To sign up for Agency Credit Payment (AG), please go to link.

The following card types are supported in the GDSNDC channel, please note that payment processing fees apply.

*Credit card is currently not available for TravelSky.

Currency

Sellers must shop and create order using Point of Origin (POO) currency to retrieve the most accurate fares. Fares are filed based on the currency from the Point of Origin. The table below shows the mapping of currency to airports of origin for TR flights.

Special Service Requests

The following list of ancillary products can be sold via GDSNDC channel:

Note:

Only 1 BG SSR can be sold per pax per segment.
For connecting flights, the same baggage needs to be sold for both segments of the journey.
Purchased meals are not exchangeable.
For JED route, BG20 and meal included but it is not automatically added in booking, agent must select BG20 with a meal choice manually.

Fees and Taxes

All government authorities impose taxes on air transportation. These taxes are charged at the discretion of each country’s government authority and may be adjusted from time to time to account for inflation and/or currency fluctuation. Some types of government taxes may not be included in your all-in fare and must be paid separately from your booking.

Any change in the booking can incur fees. To know what fees are applied, please visit our website.

Ancillary Products and Services (Optional Extras)

Ancillaries and Special Assistance can be booked and/or purchased through ManageMyBooking.

To access PNR from ManageMyBooking, kindly indicate the following details:

TR booking reference number (six alphanumeric record locator)
Passenger first name
Passenger last name
Origin city
Destination city

Seats

All Scoot flights have allocated seating. Seat preferences for Economy fares can be requested via GDSNDC or ManageMyBooking.
Seat preferences for ScootPlus fares are free-of-charge and can be assigned via GDSNDC or ManageMyBooking.

Updating Itinerary

Flight Changes

Cancellation is only allowed for bookings ON HOLD.

For involuntary schedule change, you may amend through Scoot Agency Hub.

To change a flight for unpaid bookings

Cancel the old segment and create a new booking
Fare and tax differences apply.
If you encounter any issues with the booking changes, please contact your GDS Helpdesk first before reaching out.
For more information on fees, kindly refer here.

Name Changes

Name Change is allowed through Scoot Agency Hub.

Cancellations

Scoot does not allow cancellation of bookings once confirmed and paid.

Refunds

Scoot fares are not refundable. Cancellations, refunds and credits are not permitted at any time – should you require assistance, please write to sales@flyscoot.com.
Please do not cancel the booking as that would nullify the transaction and refund cannot be processed. Please contact our Call Centre or write to:

Scoot Pte Ltd
Changi Airport Post Office, PO Box 89
Singapore 918143

Other enquiries, please direct to

sales@flyscoot.com