GDS Passengers Details

1. All passengers’ names must indicate a title. 
2. Passenger titles accepted are: MR / MRS / MS / MISS / MSTR.
3. Date of birth for pax is mandatory.
4. Surname must contain a minimum of two characters.

Passenger Name Guidelines

• Adult titles are MR (male), MRS and MS (female) only.
• If a party has two passengers with the same name, differentiate them (e.g. adding a different title or middle initial), or booking can be rejected.
• If agents cannot differentiate using titles or middle initials, agents have to interchange the surname and given name of the second passenger.
  E.g.: Jamal Tan, Jamal Tan
  First passenger: 1TAN/JAMAL MR
  Second passenger: 1JAMAL/TAN MR
• For a passenger with compound names, remove the spaces if the name is listed as the first name in the passport.
  E.g.: James Robert Bryce-Buchanan should be listed as 1BRYCEBUCHANAN/JAMESROBERT MR  
• If the name Robert is listed as a middle name in the passport, it should be listed as 1BRYCEBUCHANAN/JAMES ROBERT MR
• For passenger with a single name, indicate FNU if first name is unknown or LNU if last name is unknown
  E.g. Last Name: Aminah       First Name: Unknown 
  1AMINAH/FNU MS
  E.g. Last Name: Unknown    First Name: Aminah 
  1LNU/AMINAH MS
  
• For passenger with single initial as the given name or surname, combine first and last name together as surname and use the title as the first name
  E.g.: Jacob/A MR, B/John MR
  1JACOBA/MR
  1BJOHN/MR
• For passengers with middle name (spacing in between first name or more than one given name): 
  • Refrain from making changes to the bookings 48hrs prior to departure.
  • If changes are made to the booking 48hours prior to departure, ticket reissuance with date/ name change fee and fare difference (if any) will be required for ALL open coupons.
  • No change in handling for bookings with last name and first name, where first name does not have spacing.
  • Failure to comply with the above stated guidelines will result in inconveniences to passenger(s) during check-in.
  Note: Scoot supports a maximum of 32 characters in each name field (first name & last name). If passenger’s name exceeds this limit, the agent must split the names up between the available fields accordingly.

Child

• Child titles are MSTR (male) and MISS (female).
• Child age ranges from two (2) to eleven (11) years of age.
• SSR CHLD must be included for the pax to qualify as a child passenger.
• Scoot does not authorize uplifting of a child above twelve (12) years of age using child tickets. If a child passenger turns twelve (12) years old on the return flight, agents must book the return flight on a separate PNR with the correct passenger type.
• Scoot does not allow Unaccompanied Minors (UNMR) to be sold in GDS. Agents must log into Scoot Agency Hub to book for UNMR. Unaccompanied Minors below 18 years old are subjected to Scoot’s Conditions of Carriage. 
• Failure to comply with the above stated guidelines will result in unsynchronised bookings.

Infant 

• INFT titles are MSTR (male) and MISS (female).
• Infants are passengers less than two (2) years of age at the date of flight departure.
• Infants must always be associated to an adult passenger.
• Scoot does not authorize uplifting of a child using infant tickets. If an infant passenger turns two (2) years old on the return flight, agent must book the return flight on a separate PNR with the correct passenger type.
• Infants can be booked using the SSR INFT entry. INFT should also be ticketed.
• Infant with Seat is not supported, the agent must contact Call Center to request for a seat.
• If the Infant SSR cap is reached, the request will be rejected. Agent must wait for confirmed (‘HK’) status from the airline for the INFT request before ticket issuance.