GDS Contact Details

Applicable to pure TR on 668 and 618

Email address and Mobile numbers are required for airline to contact agent/passengers.
Refer to the table below for GDS entry formats.

Rules:

(a) Enter phone format as country dialing code first, then mobile/ cell number with leading zero removed.
E.g.: If mobile number is 92291111 with Singapore country code +65, enter as 6592291111.

(b) Always include city code, where applicable, when indicating phone number.

(c) When entering an email address use // in place of @, and .. in place of _
E.g.: EMAIL..ADDRESS//AGENT.COM = EMAIL_ADDRESS@AGENT.COM

(d) Use the applicable carrier code in the key entry, i.e. TR.

(e) Entries can be passenger-associated (e.g. P1, N1, -1.1).

(f) SSR CTCE format must be used to indicate passenger contact details.

(g) Should passenger wish to opt-out from being contacted, kindly send SSR CTCR with agent contact details in OSI CTCE format.

(h) If contact email is blank, agents must bear responsibility of contacting passengers if schedule changes occur. Airline will not be held responsible.

(i) Recommended: Agent who initially booked the flight should be the only one updating the PNR. Changing IATA organization could cause a possible reprice. Agent should check with the airline to verify no reprice has occurred.