Self-Service Requests
Resend Itinerary
Misplaced your ticket? Marvie can resend it to the email registered in the booking.
Calculate Baggage Allowance
Let Marvie calculate total baggage weight allowance included in your booking.
No-Show Letter
Need a letter to certify that you did not board the flight? Ask Marvie to generate for you.
Check Refund Status &
Resend Refund Voucher
Get the latest update of your refund status from Marvie. Marvie can resend processed refund voucher to the email registered in the booking too.
Check flight prices
Input your travel details for a personalised link to available flights and prices.
General FAQs
Available on:
General FAQs
Available on:
Baggage
- Checked baggage allowance
- Cabin baggage allowance
- Lost/delayed bag
- Sports/musical instruments
- Restricted items
Booking
- Flight changes
- Passenger changes
- Add-on changes
Refunds
- Refund eligibility
- Supporting documents
Loyalty
- Earning miles
- Miles redemption
- Krisflyer/PPS
Travelling with children
- Infant/children seat arrangement
- Infant equipment allowance
- Liquid, Aerosol and Gas (LAG) exceptions
Flight Disruption
- Options available
