Q) What are the types of booking eligible for retroactive mile claims?
A: Bookings made through www.flyscoot.com, Scoot mobile app, Scoot Facebook Chatbot and selected 3rd party platforms or selected travel agents.
Q) The booking is made by my friend. Can he or she help to add in my KrisFlyer membership number in the booking?
A: Yes, your friend will need to login to add in your KrisFlyer membership number. Once done, the booking details will appear in your account and you can make any subsequent changes to the booking. However, please note that if there are any changes made to the booking, it will reflect the same for your friend.
Q) I can’t seem to be able to add in my friend’s KrisFlyer membership number under the booking.
A: This is because your booking is made certain by 3rd party travel agents or Group bookings. In that case, please contact your travel agent to assist you in this request.