Fare rules

  • Cancellations, refunds and credits are not permitted;
  • Origin/destination changes are not permitted;
  • Flight date, time and/or name changes are permitted up to 4 hours before departure for a fee, plus any applicable difference in fare. Please see the Scoot Fees Chart for current fees;
  • Name changes for any passenger must apply to all flights for that passenger on the booking;
  • If your booking contains flights operated by partner airlines, flight date, time or name changes, and upgrade to ScootPlus, are not permitted for all flights in the booking;
  • Cabin baggage allowance is 10kg (maximum 2 pieces including a laptop/handbag) in Economy and 15kg (maximum 2 pieces including a laptop/handbag) in ScootPlus;
  • Checked baggage allowance is 20kg in Economy (for FlyBag and FlyBagEat fares only) and 30kg in ScootPlus;
  • Accrual of KrisFlyer miles is permitted for KrisFlyer member and his/her traveling party when login is performed with a valid KrisFlyer membership number before making a booking on Scoot, and will be credited after flight sector is flown. Exact number of miles accruable depends either on the prevailing transaction amount at time of departure and promotion bonus (if applicable), or route and fare type. Once accrual is completed, there can be no reversal of the process. More information can be found on https://www.flyscoot.com/en/discover/escape-with-scoot/krisflyer
  • Subject to applicable laws, in the event of a significant schedule change or flight disruption, you may be able to cancel your tickets and obtain a refund with payment of a reasonable admin fee. Please refer to the Scoot Fees Chart for current fees;
  • Conditions of Carriage apply.

Mix miles and cash refund terms and conditions

  • You cannot mix miles with cash on e-Visa, travel insurance, infant fees and credit card fees.
  • Total miles to be used may differ slightly due to rounding differences. Miles redeemed are non-refundable and non-exchangeable. 
  • You are required to maintain a minimum balance of 210 miles in your KrisFlyer account at all times. 
  • Except where required by law or government regulation, or where stated in these Conditions, no refunds will be given for unused, or partly used, fares, ancillary products, associated fees, charges, surcharges and taxes.
  • Should you not travel on your booking, the fare and associated fees and charges will be forfeited without refund.
  • Should you be approved of a refund, you’ll be refunded the total amount you’ve paid by credit card, excluding the relevant administrative fees. Your refund will be applied to your credit/debit card, up to the amount that you had paid using the card. Any remaining amount will be refunded in KrisFlyer miles. However, expired KrisFlyer miles can’t be refunded.

Disclaimer for interline (partner) journeys

You have booked an interline journey if one or more of your flights is operated by a partner carrier. No changes are allowed on the date, origin and destination or passenger name. Separate fees or charges may apply for add-on services.

For flights operated by a partner carrier other than Scoot, you are subject to the partner carrier’s Conditions of Carriage and Terms & Conditions, copies of which may be obtained from the partner carrier via their website or call centre.

Scoot is not obliged to cover any expenses or losses incurred as a result of flight mis-connections. We recommend that you purchase travel insurance for your journey.