Everyone here at Scoot wants you to have as safe and fuss-free a time with us as possible. So please take a look the information below, which should provide you with all the details you’ll need to know before you fly.
Whenever you travel, it is your responsibility to ensure you are in possession of valid travel documentation and meet the entry requirements*, e.g. visa, for all points of travel, including the country(ies) you are visiting. We strongly recommend that you seek guidance from the relevant consulate or embassy.
There is a handy third-party information tool here, but please note that Scoot does not maintain the information, and we will not be responsible for any error. Our recommendation would still be for you to contact the relevant consulate or embassy.
*Scoot flights are sold on a per sector basis. If you wish to make connection(s) with any other flights, whether operated by Scoot or another carrier, please allow sufficient time to do so. Unless otherwise specified, upon disembarkation from your arriving flight, you must clear Customs and Immigration, collect your checked baggage (if any), and then proceed to the relevant departure hall to check in for your connecting flight in accordance with the operating carrier’s policies. In this instance, you may also require a valid visa to clear immigration formalities.
Here are details for guests who require special assistance. For more specific information on whether or not the precautions below apply to you, please refer to our FAQs on 'Special Needs & Assistance'.
Guests with Disabilities
All guests must be able to either travel independently or have an accompanying passenger to assist, as Scoot does not have the systems, staff or facilities to assume responsibility for such assistance or supervision.
If you have a mobility issue that may affect your ability to board or leave the aircraft without assistance, or are hearing or vision-impaired, you must notify Scoot through our Call Centre, preferably at the time of your booking (regardless whether the booking was made online or through the Call Centre), or at least three (03) days before your flight departure date, whichever is earlier. In the case of movement and vision-impaired guests we will waive the Call Centre booking fee.
Failure to notify us of your requirements within the specified timeframe may result in the service being unavailable at the airport and you being denied carriage.
If you require assistance to and from the aircraft even though you have your own wheelchair, we will be able to assist in most cases. Please note that there may be a charge for this service.
For safety reasons, we are only able to carry a maximum of two (02) passengers who need wheelchair assistance on each flight.
The following charges per flight will apply for wheelchair and high lift assistance for requests from 1 December 2014:
|Non-stop flights||1-stop flights|
|Wheelchair||SGD 50||SGD 75|
|High lift||SGD 90||SGD 135|
If you wish to bring a Service or Hearing Assistance dog on board, please let us know when you book, or at least three (03) days before your flight departure, whichever is earlier, through our Call Centre. We can carry a maximum of two (02) assistance animals on board each aircraft.
Guests with Health Issues
You must either be well enough to travel independently, or have an accompanying passenger to help you.
We accept pre-approved portable oxygen concentrators (POC) that will fit into the limited space beneath your seat. Please refer to our FAQs or contact our Call Centre to check if your device can be used on your flight(s).
If you are having no complications with your pregnancy you may travel up to the end of the 36th week of pregnancy for single pregnancies, or up to the end of the 32nd week for multiple pregnancies (for example, twins). In all cases, you must produce, on request, a medical certificate confirming your fitness for travel.
Infants may not travel for 48 hours after delivery and need medical clearance to travel between three (03) and seven (07) days after delivery. All infants aged between nine (09) days and two (02) years must travel with an accompanying adult. Unless a seat is purchased for the infant, the infant must be held on the adult’s lap for the duration of the flight, for which infant seat belts are available. Please note that Scoot does not currently allow, nor provide, bassinets on board flights.
Only forward facing child safety seats are permitted on board and they must be secured for safety reasons. Child safety seats are not provided by Scoot. If you use a child safety seat on board, you will secure the child safety seat yourself as the Scoot crew will not be available to assist you. Scoot will not be liable or responsible for any injury or accident or loss or damage resulting from an unsecured or inadequately secured child safety seat.
Similarly, we do not allow children aged three (03) to 11 years (inclusive), travelling without a supervising adult. Children aged between 12 and 15 years (inclusive) may travel unaccompanied, with parent's letter of indemnity that must be produced when they check in for their flight.
Guests aged 16 years or over are classified as adults and may travel unaccompanied.
If you are a guest of size and don’t feel comfortable in a single seat, you’ll need to book two seats for yourself with advance adjacent seat assignments – the prevailing fare and seat allocation fees for two guests applies. Such bookings must be made through our Call Centre. In such cases we will waive the Call Centre booking fee.
If you’re travelling in a group of more than 10 passengers, you may be eligible for special rates! For more information or to make a group booking, you can find more info here.
The following items are not permitted in our cabins. You may check them in with your checked baggage at no extra charge (they will not be part of your baggage allowance)
As wonderful as pets can be, we don’t accept them for travel.
It is an offence to travel with Dangerous Goods whether as Cabin or Checked Baggage, and if you are carrying any of these items, you must surrender them before you check-in for your flight. Here is a list of items that are classified as Dangerous Goods by the International Air Transport Association (IATA)
Click here for further information on what dangerous goods and prohibited items can be carried.