Seamless flight connections with Scoot-Thru

Our improved Scoot-Thru service just got better! Enjoy seamless flight connections when you connect between Scoot flights or with our selected partner airlines at Singapore Changi Airport.

What’s it all about

Scoot-Thru eliminates all the usual worries around connecting between flights.

  • No rush: Remain in the transit area. You won’t need to clear arrival immigration and check in again for your connecting flight, so you won’t need a visa to enter Singapore.
  • No hassle: You won’t need to collect your checked bags and check them in again for your connecting flight.
  • Peace of mind: In case you arrive late into Singapore on your incoming flight, causing you to miss your connecting flight, we’ll re-book you onto the next available flight on the same carrier at no additional charge. This benefit applies only to guests who have pre-purchased Scoot-Thru on a single booking itinerary.

Who is eligible for Scoot-Thru

Guests who are connecting between flights at Singapore Changi Airport, and whose connecting flights are part of a single booking itinerary, are eligible for Scoot-Thru. Participating airlines include Scoot, Tigerair, Singapore Airlines and SilkAir.

If you’re booking online on flyscoot.com or the Scoot mobile app, Scoot-Thru is automatically added to your journey if:

  • you have a connecting journey with Singapore Airlines or SilkAir;
  • you have flight connection time of less than 8 hours;
  • if you are flying from or to Jeddah.

If your connecting flights are booked on separate tickets and do not belong to a single booking itinerary, you can only purchase Scoot-Thru on the spot.

How to purchase Scoot-Thru

Pre-purchase: You can purchase Scoot-Thru for SGD20 when you book online on flyscoot.com or the Scoot mobile app, or at the airport when you check in for the first flight in your journey.

On the spot: When you arrive at Singapore Changi Airport, you can also walk up to the Scoot-Thru transfer desk at Transfer E in the Terminal 2 transit area and purchase it on the spot. Prices may differ.

On-the-spot purchases of Scoot-Thru at the Transfer E counter are applicable only for guests connecting between Scoot flights or with Tigerair flights, regardless of whether they are booked on a single itinerary or separate itineraries.

If you purchase Scoot-Thru on the spot, you will not be entitled to re-booking service onto the next available flight if you had missed your connecting flight. So make sure you pre-purchase Scoot-Thru instead!

What to do when you're at the airport

For all journeys except otherwise stated below, you will receive your boarding passes for both flights when you check in for the first flight in your journey. Your baggage will be tagged and transferred to your connecting flight and final destination. When you transit in Singapore, simply chillax in the transit area and board your connecting flight!

However, if your journey departs from Bangkok or China and you’re connecting between Scoot flights or with Tigerair flights, we’ll issue you your boarding passes separately. Take note of the following:

  • When you arrive into Singapore, head to the Scoot-Thru transfer desk at Transfer E in the Terminal 2 transit area.
  • Present your itinerary, passport and any checked baggage tags - we’ll do the rest.
  • Make sure you’re at the Transfer E desk at least 90 mins before your connecting flight departure time. Better safe than sorry!

If you need help finding Transfer E, check out this interactive map of Changi Airport.

What to do if you miss your connecting flight

So your incoming flight arrived late into Singapore, causing you to miss your connecting flight. What do you do?

If you’re pre-purchased Scoot-Thru online or at check-in, fret not! Head over to the Scoot-Thru transfer desk at Transfer E in the Terminal 2 transit area. Our counter staff will help to re-book you onto the next available flight on the same carrier at no additional charge.

If you had not pre-purchased Scoot-Thru, you’ll need to make your own alternative flight arrangements to get to your final destination at your own expense.

Add Scoot-Thru to your booking now!

Can't find what you're looking for? Check out our Scoot-Thru FAQs here.