Scoot and Tigerair are one

Scoot and Tigerair will become one on 25 July 2017!

Since May 2016, Scoot and Tigerair has been working to integrate reservation systems, flight schedules and connections, conditions of carriage, check-in counters and call centres. Those integrations have since been completed.

On 25 July 2017, the integration will be finalised and Scoot and Tigerair will merge to operate under a single brand, Scoot. With the merger, Tigerair will operate under the Scoot brand, however the Scoot designator code (TZ) will be re-designated as TR. This merger is part of our long-term growth strategy and to enable a more seamless travel experience for all our guests.

We have prepared a short video to explain the merger and how it affects you. More information can also be found at our Press Release and FAQ.

Frequently Asked Questions about Scoot and Tigerair Merger


How will the merger affect my Tigerair flights?
The Tigerair brand will be replaced with Scoot. Flight schedules (departure/arrival dates and times) will remain the same, i.e. your flights will depart as scheduled.

How will the merger affect my Scoot flights?
Your Scoot flights will depart as scheduled, however instead of TZ, the designator code will be TR. For example, if you were originally booked to travel on TZ 2062 from Singapore to Hong Kong, your new flight designator code will be TR 2062.

Will the terms of booking change?
The Conditions of Carriage will be updated to reflect the new company information. All other aspects of the conditions, including fare rules and terms of booking will remain the same. In short, it’s business as usual.

Will I be notified of my new flight information?
Yes. If you are travelling on any Scoot flight on, or after 25 Jul 2017, we will be notifying you through email of the Scoot flight designator code change. The notifications will be sent in batches, starting from 16 Jun 2017, either directly or through the travel agency where you made your booking (depending on the contact information provided to us at the time of booking). If you have not received the email notification by 23 Jul 2017, please contact our Call Centre.

I am still holding a Tigerair-branded itinerary. Is it still valid?
Your old Tigerair-branded itinerary will still be accepted as proof of booking and for check-in. We encourage you to obtain the latest itinerary through the Manage My Booking portal on FlyScoot.com to ensure you have the most up-to-date information at least 24 hours before your flight.

Flight Check-In before 25 July 2017
Check-in as per normal at the relevant Scoot or Tigerair counters. Web Check-in for eligible guests and flights may also be done at FlyScoot.com for both Scoot and Tigerair flights.

Flight Check-In on/after 25 July 2017
Look for the Scoot check-in counters at the airport. At Singapore Changi Airport, Scoot counters are located at rows 10, 11 and 12 in Terminal 2. Web Check-in for eligible guests and flights may be performed at FlyScoot.com.

Check-in will closed 60 minutes before departure time.

Booking changes
If you need to amend your booking, where permitted by fare rules, please access the Manage My Booking portal on FlyScoot.com, which has been enhanced to manage both Scoot and Tigerair flights. Effective 25 July 2017, the Tigerair.com website will be disabled. You may also contact our integrated Call Centre for assistance.

What aircraft or fleet types will be available?
With the merger, Scoot will operate two different fleets of Boeing 787 Dreamliner (existing Scoot fleet) and Airbus 320 (Tigerair fleet repainted into Scoot livery). Some of our networks will be served by both fleets, so if you have a preference to travel on either the Boeing 787 Dreamliner or Airbus, please ensure you make the right flight selection.

During the booking/flight selection process, the information of operating aircraft will be presented under the “Operated by” section:

  • The Airbus fleet will be indicated with either A320 or A319 (as repainting will be done in batches, guests may still be travelling in a Tigerair aircraft until the re-painting is completed);
  • The Boeing 787 Dreamliner fleet will be indicated with either B787-9 or B787-8, and the 787 Dreamliner logo.

Will there be a time that all aircrafts will be Boeing 787 Dreamliner fleet and not a mix of Airbus A320 and Boeing 787?
Scoot will operate both the Boeing 787 Dreamliner and Airbus A320 fleets until further notice.

With the new designator code ie. TR, will Scoot flight numbers be 4 digits instead of 1, 2 or 3?
Flight numbers will not change.

Will there be a new website?
The consolidated website is FlyScoot.com. Guest who goes to Tigerair.com will be redirected accordingly.

Will Tigerair and Scoot mobile apps be combined into one?
Similar to the website, Tigerair’s mobile app will be disabled. Guests may continue to use the Scoot mobile app.

Will the NTUC and SCB booking portals be available on FlyScoot.com?
Yes, both NTUC and SCB booking portals will be available on Flyscoot.com. Guest who goes to Tigerair.com will be redirected accordingly. NTUC and SCB will update their customers of the website address changes.

NTUC booking portal: https://makeabooking.flyscoot.com/portal/ntuclogin

SCB booking portal: https://makeabooking.flyscoot.com/portal/scblogin

What will happen to Standard Chartered Tigerair Platinum Credit Cards? Will cardholders still be able to utilise the card/ enjoy its benefits? Can SCB vouchers be redeemed after the merger?
This integration has no impact to the usage of the Tigerair Platinum Credit Card and members may continue to enjoy its benefits and privileges until 31 December 2017. The card will be discontinued on 31 December 2017. However, cardholders with previously awarded e-voucher(s) can still redeem them on the SCB booking portal up to 28 February 2018.

Will Tigerair and Scoot have the same check in timings after the alignment?
Yes. Please refer to your itinerary for check-in time.

I have purchased travel insurance together with my booking with Scoot. Would there be any impact since there are changes to designator code and will the Insurance company be notified of the changes?
Your travel insurance policy remains active and coverage is still valid according to the original destination(s) and travel date(s) selected.

What will happen to TigerHolidays (flight + hotel) product and if there will be any similar bundled product offered by Scoot?
Your booking remains valid based on the confirmation email sent to you. If you need to make any changes to your existing booking made before 25 July 2017, please call +65 6701 1301, Monday to Friday, 8.30am – 5.30pm (GMT+8). Scoot will not be offering similar bundled products.

Will the JB-SIN bus transfer be terminated? Currently state that the bus transfer is available and valid until 31 Mar 2018.
The JB-SIN bus transfer service will not be terminated. It is currently still available to Tigerair passengers and has also recently been made available to Scoot passengers w.e.f 1 June 2017. Scoot passengers will continue to enjoy this complimentary transfer service until 31 March 2018. For more details, visit www.flyscoot.com/jb-shuttle.

I have a voucher issued by Tigerair, can I still use it after the merger?
Yes, vouchers issued by either Scoot and Tigerair may be redeemed on FlyScoot.com as it they are still valid (not expired) and bookings meet the voucher conditions.

Will there be any changes to the size of group bookings that can accepted through Scoot’s website? Current TZ website allows max of 20 guests whilst Tigerair allows max of 9 paxs.
You will be able to make bookings for up to 20 guests.

Will I still be able to perform web check-in or mobile check-in with the change of flight number/ designator code?
Yes.

I have purchased an interline booking with your partner airline. Am I able to through check-in at my first departure point and enjoy seamless transfer at Changi International Airport?
Please refer to www.flyscoot.com/en/fly-scoot/at-the-airport/scoot-thru