Lost your baggage? Let's get it back!

Scoot aims to deliver your checked luggage to your flight’s destination reliably.

The best way to trace the whereabouts of your checked baggage is to contact our service partner at your arrival airport:

Singapore

Telephone number: +65 6597 4500

Operating hours (local time): 0700 - 2359

Operating days: All days

Amritsar

Telephone number: +91 183 2214013

Operating hours (local time): 0900 - 1730

Operating days: All days

Bangkok (Don Mueang)

Telephone number 1: +66 2 535 6335
Telephone number 2: +66 83 540 8514

Operating hours (local time): 0800 – 2330

Operating days: All days

Chennai

Telephone number: +91 44 2256 6041

Operating hours (local time): 0900 - 1800

Operating days: All days

Gold Coast

Telephone number: +61 7 5536 2627

Operating hours (local time): 0600 - 0900

Operating days: Flight days only

Guangzhou

Telephone number: +86 020 8612 0849

Operating hours (local time): 0900 - 0000

Operating days: All days

Hangzhou

Telephone number: +86 020 8613 0102

Operating hours (local time): 0830 - 2200

Operating days: Flight days only

Hong Kong

Telephone number: +852 2116 8750

Operating hours (local time): 0600 - 0100

Operating days: All days

Jeddah

Telephone number: +966 (0) 552 54 7278

Operating hours (local time): 1000 - 1800

Operating days: Daily

Kaohsiung

Telephone number: +886 7 8061477 EXT223

Operating hours (local time): 0500 - 2300

Operating days: All days

Melbourne

Telephone number: +61 466 404 514

Operating hours (local time): 0900-1300

Operating days: Flight days only

Nanjing

Telephone number: +86 25 5248 0476

Operating hours (local time): 0800 - 1700

Operating days: All days

Osaka (Kansai)

Telephone number: +81 72 455 3091

Operating hours (local time): 0900 - 2000

Operating days: All days

Perth

Telephone number: +61 086 272 9203

Operating hours (local time): 0400 – 2200

Operating days: All days

Qingdao

Telephone number 1: +86 532 8378 8360

Telephone number 2: +86 532 8378 8361

Operating hours (local time): 0730 - 1730

Operating days: All days

Seoul (Incheon)

Telephone number: +82 32 743 2526

Operating hours (local time): 0900 - 2345 (Wed, Fri, Sun) / 0900 - 2000 (Mon, Tue, Thu, Sat)

Operating days: All days

Shenyang

Telephone number: +86 24 8939 2050

Operating hours (local time): 0900 - 2000

Operating days: All days

Sydney

Telephone number: +61 2 9693 2563

Operating hours (local time): 0930 - 1305

Operating days: All days

Taipei

Telephone number: +886 3 351 7637

Operating hours (local time): 0830 – 2030

Operating days: All days

Tianjin

Telephone number: +86 22 2490 6927

Operating hours (local time): 0800 - 2300

Operating days: All days

Tokyo (Narita)

Telephone number: +81 70 2156 6310

Operating hours (local time): 0800 - 1300 (all days except Fri) / 1300 - 1700 (Fri)

Operating days: All days

Baggage claims

We encourage you to check out Scoot's Conditions of Carriage for general exclusions on baggage claims before your submission.

If you have done the checks and would like to submit the claim, please ensure that your claims reach us by the stipulated time frames upon your completion of journey with Scoot:

  • 7 days for damaged baggage
  • 21 days for delayed baggage
All claims for damaged or delayed baggage are to be addressed to:

Scoot Pte Ltd
c/o Charles Taylor Aviation
140 Cecil Street
#15-00 PIL Building
Singapore 069540

Fax: +65 6423 0150 | Email: This email address is being protected from spambots. You need JavaScript enabled to view it.